National Hardwood Flooring & Moulding (“National Hardwood,” “we,” “us,” or “our”) is committed to protecting the privacy of everyone who visits and uses nationalhardwood.com.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a visitor or customer. By using this Site, you agree to the practices described in this policy. If you do not agree with any part of it, please discontinue use of the Site.
This Privacy Policy applies only to information gathered through nationalhardwood.com. It does not govern information collected through other channels, including in-person visits to our Van Nuys showroom, phone inquiries, or third-party platforms we may be present on.
We collect information you submit directly through the Site. This includes when you fill out a contact or quote request form, sign up for our newsletter, opt into SMS promotions, or otherwise reach out to us through any form or submission field on the Site. The information we collect may include your full name, mailing address, email address, and phone number, along with any additional details you choose to include in a message or inquiry field.
We use this information to respond to your inquiries, provide details about our products and services, process your requests, and send communications you have opted into receiving. If you have signed up for promotional communications, we may also use your contact information to send updates about new product arrivals, special offers, showroom events, and other relevant information from National Hardwood Flooring & Moulding. You may opt out of these communications at any time by following the unsubscribe instructions included in any email we send, or by contacting us directly using the information at the bottom of this page. Opting out of promotional communications does not affect our ability to contact you regarding an active inquiry or service request.
By providing your telephone number and submitting a form on our Site, you consent to being contacted by SMS text message. Message frequency may vary depending on your activity and preferences. Message and data rates may apply based on your mobile carrier and plan. To opt out of SMS communications at any time, reply STOP to any message you receive from us. Once you opt out, you will no longer receive SMS messages from National Hardwood Flooring & Moulding. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All opt-in data and consent information are excluded from sharing with any third parties.
When you visit the Site, we automatically collect certain technical information about your visit. This may include your IP address, browser type, device type, operating system, pages viewed, the website that referred you to our Site, and the amount of time spent on each page. We use this data to analyze Site traffic patterns, understand how visitors interact with our content, improve Site functionality, and deliver a better overall experience.
We use cookies and similar tracking technologies to support this process. Cookies are small text files stored on your device by your browser when you visit the Site. They help us recognize returning visitors, remember preferences, and optimize Site performance over time. The information collected through cookies is anonymous and does not include your name, address, phone number, or email address. Most browsers accept cookies by default, but you can adjust your browser settings to disable them. Please note that disabling cookies may affect the functionality of certain features on the Site.
We do not sell your personal information to third parties, and we have no intention of doing so. We may share your information with third-party service providers who perform specific functions on our behalf, including website hosting and maintenance, data analytics, email communication services, fraud prevention, and marketing support. These service providers are authorized to use your information only as necessary to carry out the services they perform for us and are prohibited from using it for any independent purpose.
We may disclose personal information when required to do so by law, in response to a valid court order or government request, or when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of National Hardwood Flooring & Moulding, our customers, or the general public. We may also share aggregated, non-personally identifiable information with business partners and advertisers for purposes such as reporting on Site usage trends and product interest. This information is shared in a form that cannot be used to identify any individual.
In the event of a merger, acquisition, sale, or transfer of all or part of our business or assets, your information may be transferred as part of that transaction. If your personal information becomes subject to a different privacy policy as a result, we will provide notice through a prominent posting on the Site.
If you are a California resident, the California Consumer Privacy Act grants you specific rights regarding your personal information. You have the right to know what categories of personal information we collect about you and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (note that we do not sell personal information), and the right to receive equal service and pricing regardless of whether you choose to exercise any of these rights. To submit a verifiable request related to your California privacy rights, please contact us using the information provided at the bottom of this page. We will respond within the timeframes required under applicable California law.
We take reasonable administrative, technical, and physical precautions to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with applicable legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take steps to securely delete or anonymize it. Please be aware that no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee the absolute security of your information.
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If you believe that a child has submitted personal information through the Site without parental consent, please contact us and we will take prompt steps to locate and remove that information from our records.
We reserve the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we handle your information.
Effective Date: This Privacy Policy is effective as of [Month, Date, Year]. This policy is specific to this site.
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